FAQs

Branch University
Submit a Ticket
Branch Dashboard

Using Branch
Partners Portal
Developers Hub
FAQs

HomeGuidesAPI ReferenceReferenceChangelogDiscussionsPage Not FoundSearch{{ state.current().meta.title }}API LogsTutorials

Get Started

Get Started With FAQs

Attribution & Methodology

Attribution & Methodology FAQs
Branch Attribution Logic & Settings FAQs
- How does Limit Ad Tracking impact Branch attribution?

Create Branch Links

Create Branch Links FAQs
Quick Links FAQs
Troubleshoot Deep Links FAQs
Ad Links FAQs
- Why am I seeing an error 'The link is not formatted properly' when trying to click on an Ad link?

Universal Ads Reporting FAQs

Universal Ads Reporting FAQs
Cohort Analytics FAQs
- In Cohorts, why is the number of "users" not the same as "Day 0"? Shouldn't those numbers be equal because every user opens the app when they first install it?

Universal Ads SANs

Universal Ads SANs FAQs
Facebook Ads FAQs
SAN Deferred Deep Linking FAQs

Journeys FAQs

Journeys FAQs
Customize Journeys FAQs
Schedule Journeys FAQs
- When does a Journey become active or stopped?
- How do I set an end date for a Journey with a recurring schedule?
Referring Link Data FAQs
- Is there a way to preserve or discard referring link data?
Journeys Analytics FAQs
- Is there a way where I can view the analytics of Journeys created through Web SDK?
Troubleshoot Journeys FAQs
- The "Has the app" installed filter is not working in test mode
- I am using the Journeys filter for metadata but it is not working on my web page. Metadata is set as "abc":123

Dashboard Configuration FAQs

Dashboard Configuration FAQs
Configure Link Behaviors for Redirects and Link Domain FAQs
Attribution Windows FAQs
- What is the time range for deep link duration/match duration?
- Can I get link-level Attribution Windows in minutes?
Desktop SMS & Text Me the App FAQs
Deepviews FAQs

Universal Email FAQs

Universal Email FAQs
Troubleshoot and Test Universal Email
Universal Email Partner FAQs
- How can I request a new Universal Email partner?
- How can I send additional data to my ESP?

Data Feeds

Data Feeds FAQs
Webhooks FAQs
- Why is my webhook not firing?

Tools

Tools FAQs
Liveview FAQs
- Why is my link is showing the same campaign name although I am sending dynamic values via query parameters.
- Why am I able to see revenue data on Liveview but it does not show up on the analytics page?

Account Settings FAQs

Account Settings FAQs
SSO FAQs
Account and Profile Settings FAQs
- Why am I not able to see my App on the Dashboard?

MANAGE USERS & PERMISSIONS

Manage Users & Permissions FAQs
Manage Agency Access FAQs
- How can I manage individual agency users access levels?

Billing

Billing FAQs

SDK FAQs

SDK FAQs
Web SDK FAQs
- Does the Web SDK script run in an iframe?
iOS SDK FAQs
- iOS Redirect is Not Working and I Have Universal Links Enabled
- Email deep links work on Android but do not open the app directly on iOS.
Android SDK FAQs
Xamarin SDK FAQs
- Value can not be null error in Xamarin SDK

APIs FAQs

APIs FAQs
Daily Exports FAQs
- I am setting the Identity ID through the SDK code. How can I view it on the Dashboard?

iOS 14 FAQs

iOS 14 FAQs
Branch SDK FAQs
Troubleshoot SKAdNetwork Mobile Integration
SKAdNetwork FAQs
Facebook & iOS 14 FAQs

Get Started

Get Started With FAQs

Attribution & Methodology

Attribution & Methodology FAQs
Branch Attribution Logic & Settings FAQs
- How does Limit Ad Tracking impact Branch attribution?

Create Branch Links

Create Branch Links FAQs
Quick Links FAQs
Troubleshoot Deep Links FAQs
Ad Links FAQs
- Why am I seeing an error 'The link is not formatted properly' when trying to click on an Ad link?

Universal Ads Reporting FAQs

Universal Ads Reporting FAQs
Cohort Analytics FAQs
- In Cohorts, why is the number of "users" not the same as "Day 0"? Shouldn't those numbers be equal because every user opens the app when they first install it?

Universal Ads SANs

Universal Ads SANs FAQs
Facebook Ads FAQs
SAN Deferred Deep Linking FAQs

Journeys FAQs

Journeys FAQs
Customize Journeys FAQs
Schedule Journeys FAQs
- When does a Journey become active or stopped?
- How do I set an end date for a Journey with a recurring schedule?
Referring Link Data FAQs
- Is there a way to preserve or discard referring link data?
Journeys Analytics FAQs
- Is there a way where I can view the analytics of Journeys created through Web SDK?
Troubleshoot Journeys FAQs
- The "Has the app" installed filter is not working in test mode
- I am using the Journeys filter for metadata but it is not working on my web page. Metadata is set as "abc":123

Dashboard Configuration FAQs

Dashboard Configuration FAQs
Configure Link Behaviors for Redirects and Link Domain FAQs
Attribution Windows FAQs
- What is the time range for deep link duration/match duration?
- Can I get link-level Attribution Windows in minutes?
Desktop SMS & Text Me the App FAQs
Deepviews FAQs

Universal Email FAQs

Universal Email FAQs
Troubleshoot and Test Universal Email
Universal Email Partner FAQs
- How can I request a new Universal Email partner?
- How can I send additional data to my ESP?

Data Feeds

Data Feeds FAQs
Webhooks FAQs
- Why is my webhook not firing?

Tools

Tools FAQs
Liveview FAQs
- Why is my link is showing the same campaign name although I am sending dynamic values via query parameters.
- Why am I able to see revenue data on Liveview but it does not show up on the analytics page?

Account Settings FAQs

Account Settings FAQs
SSO FAQs
Account and Profile Settings FAQs
- Why am I not able to see my App on the Dashboard?

MANAGE USERS & PERMISSIONS

Manage Users & Permissions FAQs
Manage Agency Access FAQs
- How can I manage individual agency users access levels?

Billing

Billing FAQs

SDK FAQs

SDK FAQs
Web SDK FAQs
- Does the Web SDK script run in an iframe?
iOS SDK FAQs
- iOS Redirect is Not Working and I Have Universal Links Enabled
- Email deep links work on Android but do not open the app directly on iOS.
Android SDK FAQs
Xamarin SDK FAQs
- Value can not be null error in Xamarin SDK

APIs FAQs

APIs FAQs
Daily Exports FAQs
- I am setting the Identity ID through the SDK code. How can I view it on the Dashboard?

iOS 14 FAQs

iOS 14 FAQs
Branch SDK FAQs
Troubleshoot SKAdNetwork Mobile Integration
SKAdNetwork FAQs
Facebook & iOS 14 FAQs

Only admins can see thisEnable it for everyone

Can I edit a Deepview template?

No, you cannot edit a template. However, you can duplicate a template, and then customize the template.

Updated about a month ago

Can I edit a Deepview template?

Suggested Edits are limited on API Reference Pages

You can only suggest edits to Markdown body content, but not to the API spec.

We're currently having some issues with our infrastructure. Please check back soon to see if this has been resolved. Learn more