Manage Agency Access FAQs

  • 4 Articles
How can I manage individual agency users access levels?
  • Published on Feb 17, 2025
We understand you might not want to grant all agency users access to your account, but rather grant specific agency users access with a specific permission set. To do this: When following the steps to grant an agency access , for Access Levels...
Grant Agency Access to Permissions to Export Data
  • Published on Feb 17, 2025
If you wish to allow the agency to export data, you will need to grant access to *both * Sensitive Data and Export . See here for more information about how to manage Agency access.
Why can't I see User Management buttons on the team management page?
  • Published on Feb 17, 2025
User Management is only possible from the Live App on the Branch Dashboard. If you are on the Test Mode you will not see User Management buttons next to the Users on your Team management page. Please switch to Live mode to make changes to Users.
Do Agency Users have access to Organic Data
  • Published on Feb 17, 2025
When you view data through an Agency Dashboard you will only be able to see the data from Ad partners that have been made visible to you. Data from other ad partners and organic data will not be available.