FAQs

Submit a Ticket
Branch Dashboard
Branch University
{{user.name}}Log In

English 中文 한국어

Using Branch
Partners Portal
Developers Hub
FAQs

HomeGuidesRecipesAPI ReferenceReferenceChangelogDiscussionsPage Not FoundSearch{{ state.current().meta.title }}API Logs

Get Started

Get Started With FAQs

Attribution & Methodology

Attribution & Methodology FAQs
Branch Attribution Logic & Settings FAQs

Create Branch Links

Branch Links FAQs
Quick Links FAQs
Is there a way to split clicks and events for a link between a direct click and a QR code scan?
Troubleshoot Deep Links FAQs
Ad Links FAQs
- Can we create a QR Code for Ad Links?
- Why am I seeing an error 'The link is not formatted properly' when trying to click on an Ad link?
Web Only Links FAQs
- [iOS] Web Only Link opens the App instead of Web
- [Android] Web Only Link opens the App instead of Web
iOS Links FAQs
- Safari error: "Safari cannot open this page because address is invalid"
NativeLink™ FAQs
- Will NativeLink show for users with the app installed?
- Will NativeLink override my existing Branch Deepviews?

Universal Ads Reporting FAQs

Universal Ads Reporting FAQs
Cohort Analytics FAQs
- In Cohorts, why is the number of "users" not the same as "Day 0"? Shouldn't those numbers be equal because every user opens the app when they first install it?

Universal Ads SANs

Universal Ads SANs FAQs
- How can I prevent sending specific events to Self-Attributing Networks like Facebook and Google?
Facebook Ads FAQs
Facebook Ads Advanced Options
SAN Deferred Deep Linking FAQs
Apple Search Ads FAQs
- Why does CAMPAIGN or CAMPAIGN ID for Apple Search Ads in Branch Show "CampaignName" and "1234567890"?
Google Ads FAQs
- Unable to see Google Ad Set and Ad Set ID in Analytics
- Why do Google Ads get Disapproved for destination mismatch - Using Branch Links?
Twitter Ads
- "Multiple Provider Ids" error trying to use Twitter as an Ad partner

Journeys FAQs

Journeys FAQs
Google PageSpeed Insights & SEO FAQs
- Reducing Cumulative Layout Shift (CLS)
Customize Journeys FAQs
Schedule Journeys FAQs
Referring Link Data FAQs
- Is there a way to preserve or discard referring link data?
Journeys Analytics FAQs
- Is there a way where I can view the analytics of Journeys created through Web SDK?
Troubleshoot Journeys FAQs

Dashboard FAQs

Dashboard FAQs
Configure Link Behaviors for Redirects and Link Domain FAQs
Attribution Windows FAQs
- What is the time range for deep link duration/match duration?
- Can I get link-level Attribution Windows in minutes?
Desktop SMS & Text Me the App FAQs
Deepviews FAQs

Universal Email FAQs

Universal Email FAQs
Troubleshoot and Test Universal Email
Universal Email Partner FAQs
- How can I request a new Universal Email partner?
- How can I send additional data to my ESP?
Universal Email Use Cases

Data Feeds

Data Feeds FAQs
Webhooks FAQs
- Why is my webhook not firing?
Segment FAQs
- How do I pass Segment Anonymous ID in React Native when configuring Segment Export?

Tools

Tools FAQs
Liveview FAQs
- Why is my link is showing the same campaign name although I am sending dynamic values via query parameters.
- Why am I able to see revenue data on Liveview but it does not show up on the analytics page?

Account Settings FAQs

Account Settings FAQs
SSO FAQs
Account and Profile Settings FAQs
- Why am I not able to see my App on the Dashboard?
- Is there a limit on the number of Apps a user can create?

MANAGE USERS & PERMISSIONS

Manage Users & Permissions FAQs
Manage Agency Access FAQs
Why can't my Ad Partner access the dashboard?

Billing

Billing FAQs

SDK FAQs

SDK FAQs
- Test the Branch iOS / Android / Web SDK
- Does deep linking work for the app using the latest version of the Branch SDK and TUNE domain link?
Web SDK FAQs
- Does the Web SDK script run in an iframe?
- How can I integrate the Web SDK in a Wordpress website?
iOS SDK FAQs
Android SDK FAQs
Xamarin SDK FAQs
- Value can not be null error in Xamarin SDK

APIs FAQs

APIs FAQs
Daily Exports FAQs
- I am setting the Identity ID through the SDK code. How can I view it on the Dashboard?
- AAIDs in invalid format in exports
Custom Exports FAQs
- Why do I receive an error creating Custom Exports while trying to run a custom export from a Test environment app?

iOS 14 FAQs

iOS 14 FAQs

Updates & Announcements

Updates & Announcements

Universal Ads

Universal Ads FAQs
Universal Ads (non-SANs) FAQs
Why are the ads macros/parameters not visible in the dashboard?
How do I sign up as a Branch partner to run campaigns for my Advertisers.

Data Privacy

Data Privacy FAQs
- Is Branch HIPAA Compliant?

Branch University

Branch University FAQs

Get Started

Get Started With FAQs

Attribution & Methodology

Attribution & Methodology FAQs
Branch Attribution Logic & Settings FAQs

Create Branch Links

Branch Links FAQs
Quick Links FAQs
Is there a way to split clicks and events for a link between a direct click and a QR code scan?
Troubleshoot Deep Links FAQs
Ad Links FAQs
- Can we create a QR Code for Ad Links?
- Why am I seeing an error 'The link is not formatted properly' when trying to click on an Ad link?
Web Only Links FAQs
- [iOS] Web Only Link opens the App instead of Web
- [Android] Web Only Link opens the App instead of Web
iOS Links FAQs
- Safari error: "Safari cannot open this page because address is invalid"
NativeLink™ FAQs
- Will NativeLink show for users with the app installed?
- Will NativeLink override my existing Branch Deepviews?

Universal Ads Reporting FAQs

Universal Ads Reporting FAQs
Cohort Analytics FAQs
- In Cohorts, why is the number of "users" not the same as "Day 0"? Shouldn't those numbers be equal because every user opens the app when they first install it?

Universal Ads SANs

Universal Ads SANs FAQs
- How can I prevent sending specific events to Self-Attributing Networks like Facebook and Google?
Facebook Ads FAQs
Facebook Ads Advanced Options
SAN Deferred Deep Linking FAQs
Apple Search Ads FAQs
- Why does CAMPAIGN or CAMPAIGN ID for Apple Search Ads in Branch Show "CampaignName" and "1234567890"?
Google Ads FAQs
- Unable to see Google Ad Set and Ad Set ID in Analytics
- Why do Google Ads get Disapproved for destination mismatch - Using Branch Links?
Twitter Ads
- "Multiple Provider Ids" error trying to use Twitter as an Ad partner

Journeys FAQs

Journeys FAQs
Google PageSpeed Insights & SEO FAQs
- Reducing Cumulative Layout Shift (CLS)
Customize Journeys FAQs
Schedule Journeys FAQs
Referring Link Data FAQs
- Is there a way to preserve or discard referring link data?
Journeys Analytics FAQs
- Is there a way where I can view the analytics of Journeys created through Web SDK?
Troubleshoot Journeys FAQs

Dashboard FAQs

Dashboard FAQs
Configure Link Behaviors for Redirects and Link Domain FAQs
Attribution Windows FAQs
- What is the time range for deep link duration/match duration?
- Can I get link-level Attribution Windows in minutes?
Desktop SMS & Text Me the App FAQs
Deepviews FAQs

Universal Email FAQs

Universal Email FAQs
Troubleshoot and Test Universal Email
Universal Email Partner FAQs
- How can I request a new Universal Email partner?
- How can I send additional data to my ESP?
Universal Email Use Cases

Data Feeds

Data Feeds FAQs
Webhooks FAQs
- Why is my webhook not firing?
Segment FAQs
- How do I pass Segment Anonymous ID in React Native when configuring Segment Export?

Tools

Tools FAQs
Liveview FAQs
- Why is my link is showing the same campaign name although I am sending dynamic values via query parameters.
- Why am I able to see revenue data on Liveview but it does not show up on the analytics page?

Account Settings FAQs

Account Settings FAQs
SSO FAQs
Account and Profile Settings FAQs
- Why am I not able to see my App on the Dashboard?
- Is there a limit on the number of Apps a user can create?

MANAGE USERS & PERMISSIONS

Manage Users & Permissions FAQs
Manage Agency Access FAQs
Why can't my Ad Partner access the dashboard?

Billing

Billing FAQs

SDK FAQs

SDK FAQs
- Test the Branch iOS / Android / Web SDK
- Does deep linking work for the app using the latest version of the Branch SDK and TUNE domain link?
Web SDK FAQs
- Does the Web SDK script run in an iframe?
- How can I integrate the Web SDK in a Wordpress website?
iOS SDK FAQs
Android SDK FAQs
Xamarin SDK FAQs
- Value can not be null error in Xamarin SDK

APIs FAQs

APIs FAQs
Daily Exports FAQs
- I am setting the Identity ID through the SDK code. How can I view it on the Dashboard?
- AAIDs in invalid format in exports
Custom Exports FAQs
- Why do I receive an error creating Custom Exports while trying to run a custom export from a Test environment app?

iOS 14 FAQs

iOS 14 FAQs

Updates & Announcements

Updates & Announcements

Universal Ads

Universal Ads FAQs
Universal Ads (non-SANs) FAQs
Why are the ads macros/parameters not visible in the dashboard?
How do I sign up as a Branch partner to run campaigns for my Advertisers.

Data Privacy

Data Privacy FAQs
- Is Branch HIPAA Compliant?

Branch University

Branch University FAQs

Only admins can see thisEnable it for everyone

Attribution & Methodology FAQs

Branch Attribution Logic & Settings FAQs

Updated about a year ago

Attribution & Methodology FAQs

Suggested Edits are limited on API Reference Pages

You can only suggest edits to Markdown body content, but not to the API spec.

Can't find what you're looking for?

contact us

Send us a note and we'll get back to you as soon as we can.

contact us

Ask the Community

Find our developers and the Branch community on Stack Overflow.

contact us

English

English 中文 한국어

Branch provides the leading mobile linking platform, with solutions that unify user experience and measurement across different devices, platforms, and channels.

Privacy Terms GDPR Opt-Out Discovery Policies

Quick Links
Company
- About Branch
- Customers
- Partner Program
- Careers
- Press
- Contact
Resources

©2019 Branch Metrics. All rights reserved.

✕

Filters

We’re currently having some issues with our infrastructure. Please check back soon to see if this has been resolved. Learn more