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FAQs Overview
Attribution & Methodology
Attribution & Methodology FAQs
Branch Attribution Logic & Settings FAQs
How does Limit Ad Tracking impact Branch attribution?
When a user clicks a web-only email link on iOS and they get directed into the app before getting kicked out to web, does Branch still count an app OPEN?
Can Branch track impressions on Desktop?
Can I track User data location through Branch?
Create Branch Links
Branch Links FAQs
Quick Links FAQs
Why are some Quick Link thumbnails not shown in WhatsApp?
Can we see the stats for links created using the API or SDK on the dashboard?
The Quick Links created aren't showing up in search on the dashboard
Quick Link redirection is not working as expected
How can I create a Quick Link for Snapchat?
Does a Branch generated QR code have an expiration date?
Why do I have to click on 'Load More' to find my link when searching Quick Links?
Are the number of 'Opens' included in the number of 'Installs' reported on Branch Dashboard?
I'm not given the popup on iOS to open my app via URI scheme anymore, why?
Why isn't the geo-specific fallback not working?
Can updating the Social Media Descriptors affect an apps ranking in app store searches?
Does Branch Over-write UTM parameters if they are already detected in a link?
How long does it take for new images to appear on social media preview once updated?
Why am I unable to find my link in the Quick Links Section?
How are Quick Links different from Ad Links?
Is there a way to split clicks and events for a link between a direct click and a QR code scan?
Troubleshoot Deep Links FAQs
Can I Deep Link from another app into my app?
Deep links do not open the app
Viewing deep link data
View deep link stats
Deep links in China
Branch links in Snapchat Stories iOS
Error during link creation - URL doesn't pass security tests
Why can't access_token and auth_token be used as query parameters for long links?
Ad Links FAQs
Can we create a QR Code for Ad Links?
Why am I seeing an error 'The link is not formatted properly' when trying to click on an Ad link?
Web Only Links FAQs
[iOS] Web Only Link opens the App instead of Web
[Android] Web Only Link opens the App instead of Web
iOS Links FAQs
Safari error: "Safari cannot open this page because address is invalid"
NativeLink™ FAQs
Will NativeLink show for users with the app installed?
Will NativeLink override my existing Branch Deepviews?
Ads Reporting FAQs
Ads Reporting FAQs
What does this "deeplink_no_attribution=true" mean? Should we change it to false for attribution to work?
Most sites would refer to Day 0 as the day the person installed the app - wouldn't it be 100%? Can you tell me what you mean by Day 0 and Day 1?
Unable to view clicks and other stats for links created through the API
Where is the Complete List of Country Names and Country Code Values?
Are my Ad Campaign installs only driven by clicks?
How can I pull postback logs?
Cohort Analytics FAQs
In Cohorts, why is the number of "users" not the same as "Day 0"? Shouldn't those numbers be equal because every user opens the app when they first install it?
Ads SANs
Ads SANs FAQs
How can I prevent sending specific events to Self-Attributing Networks like Facebook and Google?
How do I set up impression tracking?
Facebook Ads FAQs
What is Facebook MMP?
How does Branch attribute events to Facebook ads?
Do I need the Facebook SDK in order for Branch to attribute installs, opens and other events back to Facebook?
How can I use deep links in Facebook ads?
How can I attribute conversion events to Facebook ads?
What are the permissions you ask for as part of the onboarding process, and why?
What is each piece of information needed during the onboarding process, and why?
I can't see the ad account I want to use at all
Does Branch provide view-through (impression) attribution for Facebook?
I think I previously had Facebook enabled...
What happens to campaigns in which I'm using deep links?
Do I need to remove deep links from my Facebook ads.
Does this new Facebook MMP functionality cover web campaigns?
Can I get Facebook data out?
The data on Facebook and the data on Branch does not line up!
How can I change the authentication user id for Facebook/Google Ads integration on Branch?
When I change a campaign name on Facebook, will that apply on Branch dashboard immediately or when an engagement on the ad starts?
Facebook Ads Advanced Options
Facebook MMP event options
Track installs with Facebook
Track reinstalls and opens with Facebook
Track other conversion events with Facebook
Track custom events with Facebook
Migrating from the existing Facebook integration to MMP
Sources of Discrepancies between Facebook and Branch
Attribution Windows and Facebook
Timezones and Facebook
Issue with iOS 10+ and Limit Ad Tracking
We are recording Android and iOS installs why don't I see any installs attributed to ad-partners like Facebook and Google?
Facebook campaigns attributing to deep links
Installs Counted as Reinstalls, Opens on Branch
Don't Use `setDebug` with Facebook
Renaming campaigns, ad sets, and ads
Discrepancies with Impressions and Clicks with Facebook
Discrepancies with Installs, Opens and Conversion Events with Facebook
How do I configure Deep Linking on Instagram Bio Page?
Attribute Mobile App Events to Non-Mobile Ad Objectives
SAN Deferred Deep Linking FAQs
Will my app get back Branch deep link data?
Do I need to update my app for SAN Deferred Deep Linking?
Will I get any ad data from SANs, including impressions?
If there are multiple recent clicks, such as a Google click then a click on an email, which deep link data will I receive in app?
What if I want data for reinstalls or opens?
Apple Search Ads FAQs
Why does CAMPAIGN or CAMPAIGN ID for Apple Search Ads in Branch Show "CampaignName" and "1234567890"?
Google Ads FAQs
Unable to see Google Ad Set and Ad Set ID in Analytics
Why do Google Ads get Disapproved for destination mismatch - Using Branch Links?
Will adding custom parameter ~customer_ad_set_name or ~customer_ad_name to the Branch Ad Link result in including the ad group name in Branch Dashboard?
Twitter Ads
"Multiple Provider Ids" error trying to use Twitter as an Ad partner
Journeys FAQs
Journeys FAQs
Google PageSpeed Insights & SEO FAQs
Reducing Cumulative Layout Shift (CLS)
Do Branch Journeys get flagged by Google as a poor CX and hurt SEO?
Customize Journeys FAQs
Can I add a 2 lines of text to my Journeys?
Can I use a custom font for Journeys?
Can I localize the text of my Journeys?
Can I prevent a Journey from showing with Javascript?
Can we close a Journey Programmatically?
Can I trigger a Journey to show?
Is there a way to disable Journeys animations?
Is there a way to set up a listener function to listen to events?
What are the limitations to has_app?
Force a Journey to auto-open the app for users that have it installed
Can I pass link data to my Journey banner, so that when the app opens using the journey banner, the SDK can read that data?
How is A/B testing assigned out to users' devices?
Schedule Journeys FAQs
When does a Journey become active or stopped?
How do I set an end date for a Journey with a recurring schedule?
How do I set a delay time for Journey banner to be displayed?
Referring Link Data FAQs
Is there a way to preserve or discard referring link data?
Journeys Analytics FAQs
Is there a way where I can view the analytics of Journeys created through Web SDK?
Troubleshoot Journeys FAQs
The "Has the app" installed filter is not working in test mode
I am using the Journeys filter for metadata but it is not working on my web page. Metadata is set as "abc":123
Journey Still Shows "Get" After App Install
How can I check/retrieve the Branch Link behind any given banner?
Dashboard FAQs
Dashboard FAQs
Configure Link Behaviors for Redirects and Link Domain FAQs
Why are Branch deep links redirecting to Desktop Fallbacks on iPad?
Can I have multiple custom domains for 1 app?
When the link is clicked from Chrome/Gmail, it redirects to fallback_url even when the app is already installed.
How do Branch links handle redirecting users into the App Store or Google Play store?
iPad Redirects to Website
When configuring my redirects I cannot find my app from the list of apps, what do I do?
Attribution Windows FAQs
What is the time range for deep link duration/match duration?
Can I get link-level Attribution Windows in minutes?
Deepviews FAQs
Can I change my app icon?
Can I change my app icon that appears in social media posts?
Can I edit a Deepview template?
Can I add Javascript to my custom Deepview template?
Can I customize the favicon of the deepview domain?
Email FAQs
Email FAQs
Troubleshoot and Test Email
When I add CNAME all my links redirect to https://branch.io.
What do the Email validation errors/warnings mean and how can I fix them?
Why is there an additional Safelink redirect on top of my Click Tracking Domain?
Email Partner FAQs
How can I request a new Universal Email partner?
How can I send additional data to my ESP?
Email Use Cases
Data
Webhook FAQs
What is the retry logic for webhooks?
Segment FAQs
How do I pass Segment Anonymous ID in React Native when configuring Segment Export?
Tools
Tools FAQs
Liveview FAQs
Why is my link is showing the same campaign name although I am sending dynamic values via query parameters.
Why am I able to see revenue data on Liveview but it does not show up on the analytics page?
Account Settings FAQs
Account Settings FAQs
SSO FAQs
Does Branch support just-in-time or SCIM account provisioning?
Account and Profile Settings FAQs
Why am I not able to see my App on the Dashboard?
Is there a limit on the number of Apps a user can create?
How do I find my Branch App ID?
Why can't I log into the Branch Dashboard?
MANAGE USERS & PERMISSIONS
Manage Users & Permissions FAQs
Manage Agency Access FAQs
How can I manage individual agency users access levels?
Grant Agency Access to Permissions to Export Data
Why can't I see User Management buttons on the team management page?
Do Agency Users have access to Organic Data
Why can't my Ad Partner access the dashboard?
Billing
Billing FAQs
What happens if I sign up partway through the month?
What happens if my credit card is not accepted (Error 322)?
When will I be billed?
What payment methods are accepted?
SDK FAQs
SDK FAQs
Test the Branch iOS / Android / Web SDK
Web SDK FAQs
Does the Web SDK script run in an iframe?
How can I integrate the Web SDK in a Wordpress website?
iOS SDK FAQs
iOS Redirect is Not Working and I Have Universal Links Enabled
Email deep links work on Android but do not open the app directly on iOS.
What is the minimum SDK version required to get ATT opt-in and opt-out data
When is the AASA File fetched once we update the AASA file?
Android SDK FAQs
[Android] Why do we recommend initializing the SDK in onStart() versus onCreate() in Android?
[Android] App does not open directly, gives an option to choose between browser and app
Android app crashes when opening from a Branch Link
How do I know if my Android app links are configured properly?
Android app calls Branch multiple times when resuming
Google Play removed the app from the store Your app is uploading users’ installed package information to https://api.branch.io/v1/applist without a prominent disclosure.
Android App Not Opening Troubleshooting Guide
Charles Proxy & Android Phones
How to stop collecting the SSAID (android_id)?
Xamarin SDK FAQs
Value can not be null error in Xamarin SDK
APIs FAQs
APIs FAQs
Daily Exports FAQs
I am setting the Identity ID through the SDK code. How can I view it on the Dashboard?
AAIDs in invalid format in exports
Custom Exports FAQs
Why do I receive an error creating Custom Exports while trying to run a custom export from a Test environment app?
iOS 14 FAQs
iOS 14 FAQs
Preparing for iOS 14.5 Release
What actions do Branch customers need to take to prepare for iOS 14?
What happens if I do not make any updates to prepare for iOS 14?
Do I need to update the Branch SDK for iOS 14?
What should we do if we aren't ready in time for iOS 14.5?
General
Why is Apple blocking device-level attribution in iOS 14?
What led Branch to change position in January 2021 on the use of the App Tracking Transparency framework?
Will Google do the same thing on Android by removing the GAID?
Why do we still need an MMP?
How do we structure our internal BI systems without IDFA?
What's the difference between device-level and aggregate data?
Do these privacy changes also impact tvOS, iPadOS, and macOS?
If we enable SKAdNetwork, do we lose IDFA visibility unless the user opts into being tracked via AppTrackingTransparency?
Complying with Apple's Policy
Are owned channels under the scope of Apple's new policy?
Are organic/earned channels under the scope of Apple's new policy?
Will Apple further tighten their policy language to prohibit measurement of earned/owned channels?
What counts as an 'ad' and 'tracking' under Apple's policy language?
Does Apple's new tracking policy block deep linking?
Is tracking web-to-app ad conversions, such as affiliate networks, still allowed?
Why is it not possible to get attribution for web-to-app campaigns if the user does not opt in via ATT?
Can't we just use Branch tracking links in our ads and still get device-level data?
How are boosted organic links treated? Are they subject to the ATT prompt?
For app-to-app deep linking, how can Apple know the difference between an organic post and a paid link?
Does Apple's new policy also apply to IDFVs?
What impact will this have on retargeting campaigns on iOS?
Can we send a user to mobile web from an ad and then pass through campaign data into the app via deep link?
Can we use solutions like OneTrust to get user-level opt-in instead of ATT?
iOS Browsers are technically apps. What's stopping iOS browsers like Chrome from showing the ATT prompt?
Is ATT opt-in required for SKAdNetwork?
What happens if users upgrade to iOS 14.5 but don't update to the version of our app with SKAN/ATT until later? Will that cause a policy violation?
Is it a violation of Apple's policy to use the Branch SDK without ATT opt-in?
How do I answer the App Store Connect Privacy Questions ("Nutrition Labels")?
Branch iOS 14 Product Details (General)
Under Apple's new policy, what attribution methods will Branch use, and when?
What impact will this have on non-ads parts of the Branch platform?
Can we still use deferred deep linking in ads?
Once a user opts-in to device-level tracking, can it be connected to that user’s previous activity before opt-in?
Can I still track conversions through Quick Links with iOS 14?
What happens after users opt in via the AppTrackingTransparency modal?
Do I need to change change my Branch integration so that the Branch SDK only fires after the AppTrackingTransparency pop-up?
Does Branch still capture IDFV for log level exports, 3rd party SDK, BI tools, CCPA, or GDPR compliance?
Does the Branch SDK automatically trigger the AppTrackingTransparency prompt?
What happened to Predictive Modeling? In which situations is it still an advantage?
How is Branch's Predictive Modeling different from what other MMPs offer?
Is Branch's SAN Deferred Deep Linking product impacted?
What impact will this have on Branch's deep linking accuracy?
Will Branch still be able to offer deterministic deep link matching on iOS?
How will iOS 14 affect our MAU count on Branch?
How do we handle GDPR compliance without IDFAs to request data deletion?
How will Branch determine whether or not the user has opted into ATT?
Will Branch support PCM or AEM?
What do ad networks need to do to prepare for iOS 14?
What will happen to reinstall tracking without IDFAs?
If the user doesn't opt in via ATT, is it still possible to show an install came from 'paid advertising' without any additional detail?
Will Branch still send event postbacks to ad networks for users who don't opt in under ATT?
After iOS 14.5, what is the expected Branch functionality by link type?
How do we track ATT opt-in/opt-out events with Branch?
How do we configure a non-Ads link to use Branch's ATT-compliant behavior?
Does Branch's 'second install' behavior on iOS require an SDK update, or will all the logic be handled server-side?
Why did Branch remove the Organic checkbox from some dashboard pages?
Branch iOS 14 Product Details (SKAdNetwork)
How do I change the length of the Branch SDK's default conversion-value update window?
Will SKAdNetwork data be present in Branch exports?
If the user installs from an SKAdNetwork campaign, will the Branch SDK still send events to Branch in parallel to sending conversions to Apple? Will that data be ‘organic’ in analytics and exports?
Which ad networks support SKAdNetwork with Branch?
Can we use server-to-server and CDP-synced events for SKAdNetwork conversion values?
Will traffic from Branch's Custom Partners feature be subject to device-level limitations?
Does Branch support the new view-through functionality in SKAdNetwork 2.2?
What impact will iOS 14 have on Branch's Data Integrations?
Will Branch be supporting additional conversion-value mapping strategies in future?
What time is used for reporting SKAdNetwork-source data?
What timezone does Branch's SKAdNetwork dashboard use?
We don't want to authenticate for SKAN via App Store Connect. Is there another option?
Can we connect more than one App Store app to a single Branch dashboard for SKAN data?
What is the minimum Branch SDK version required for SKAN support?
Are there any risks or downsides to enabling the SKAN functionality on the Branch dashboard?
Can we use the Branch test environment with SKAN?
Can we connect more than one Branch dashboard to a single App Store app for SKAN data?
Is data available in the Branch SKAdNetwork dashboard retroactively?
What App Store Connect permissions should be associated with API key that we use for SKAdNetwork authentication?
Does Branch have a campaign-id → readable name mapping?
Why don’t Opens and other down-funnel events show up in the Branch SKAdNetwork dashboard?
Can we remove our App Store Connect info from the Branch dashboard after authentication?
Can we use customer event aliases for SKAN conversion value mapping?
Is there a minimum Branch SDK version required to support the View-Through Ad Impression tracking in SKAdNetwork 2.2?
Can agencies view SKAN data on the Branch dashboard?
SKAdNetwork
Will users who opt IN via AppTrackingTransparency also still be tracked via SKAdNetwork?
If a user already has the app, will I receive SKAdNetwork conversion data?
What is the best way to implement SKAdNetwork? What are the pros and cons of each?
What happens if the advertiser app integrates multiple SDKs that all support SKAdNetwork?
What happens if a user keeps doing in-app actions that extend the SKAdNetwork looping timer?
Does SKAdNetwork provide any geographical information?
Does SKAdNetwork require a value for the conversion-value parameter?
Does SKAdNetwork provide any attribution for owned & organic installs?
Am I limited to 100 campaign IDs per network or per app?
In the SKAdNetwork postback, what are 'transaction-id' and 'attribution-signature'?
Who defines the conversion-values values? How is it determined which value will be sent back?
If a customer installs and purchases, how many postbacks will the advertiser get from Apple?
For ad networks that support tracking links and SKAdNetwork, which should we use? Are there risks of duplicate attribution?
What attribution windows does SKAdNetwork use?
Does SKAdNetwork support view-through attribution?
What are some best practices for our SKAdNetwork conversion-value strategy?
Can we use conversion-value 0 in SKAdNetwork?
With SKAdNetwork, how can we determine which creative is driving the most conversions?
How does SKAdNetwork protect against fraud?
Does the app need be active in order for SKAdNetwork postbacks?
Does the app need be active in order for SKAdNetwork to update conversion values?
How does Apple verify/deduplicate SKAdNetwork conversions?
Why does SKAdNetwork limit view-through impressions to 15 per app? What does that mean?
What is the difference between networks forwarding individual SKAN postbacks to Branch, rather than providing data via an API? Is one option better?
What happens when we change our SKAN conversion value configuration? Why is there a 'cool-down period'?
What are the SKAdNetwork privacy thresholds?
Why is SKAdNetwork data delayed? What are the looping timers?
Do we need to be a Universal Ads subscriber to access Branch's SKAN functionality?
With SKAdNetwork, are the install and conversion-value in the same postback or separate postbacks?
If we update our SKAdNetwork conversion value mapping, do we need to release a new version of our app?
SKAdNetwork Troubleshooting
How can I test SKAN once I have updated the iOS SDK and Branch dashboard configuration?
I don't see SKAdNetwork campaign data in the Branch Sources dashboard
I'm not seeing my event metadata in the Branch SKAdNetwork dashboard
I updated my app for SKAdNetwork, but I do not see my test data in the Branch dashboard
I'm seeing far fewer conversions than expected after updating my app for SKAdNetwork
Can SKAdNetwork be tested via TestFlight?
Why are my SKAN reinstall numbers so much higher than Branch usually shows?
AppTrackingTransparency
Does the Branch SDK trigger the AppTrackingTransparency prompt?
Is implementing the AppTrackingTransparency prompt mandatory for use of Branch?
What is Branch's recommendation on implementing the AppTrackingTransparency prompt?
What code do I need to add to show the AppTrackingTransparency prompt?
Can I choose when to show the AppTrackingTransparency modal to the user?
How can we optimize our AppTrackingTransparency opt-in rate?
What happens if we can't/don't want to show the ATT prompt?
What happens when users decline the ATT prompt?
Is it possible to only surface the ATT prompt to users coming from paid ads?
If the user declines the ATT prompt, can we send them to Settings to change it later?
Does Apple have any restrictions on how/when we display the ATT prompt?
What happens when a user installs an app, sees the ATT prompt, then deletes the app and reinstalls. Will they see the ATT prompt again?
Do we need to show the ATT prompt to all iOS users, or only users on iOS 14.5+?
Google & iOS 14
What are Google's plans for iOS 14 changes?
What does Google's iOS 14 stance mean for Branch advertisers?
Do apps have to use the Firebase SDK for Google's SKAN support?
Why is ACe called out specifically as being significantly impacted?
Why will tROAS campaigns no longer be an option on iOS?
Can Branch links still be used in Google ad campaigns?
What's the difference between Google's 'modeled conversions' and Branch's Predictive Modeling?
Will Google show the ATT prompt and provide device-level data for users that opt in?
Does Branch support in-app conversion postbacks to ads via GBRAID?
Is there currently any way to access SKAdNetwork data for Google campaigns?
How will DoubleClick and DV360 campaigns be measured after ATT enforcement?
Facebook & iOS 14
What are Facebook's plans for iOS 14 changes?
Does Facebook require a separate ad account for iOS 14 campaigns?
Will Facebook pass SKAdNetwork data back to MMPs (including Branch)?
Can Branch links still be used in Facebook web campaigns?
We have the Facebook SDK and Facebook is saying that we should use their SDK to make the SKAdNetwork calls. Is this required?
We have both Facebook and Branch SDKs integrated. Which should we use for SKAdNetwork?
Why does Facebook recommend not updating SKAdNetwork conversion-values after 24 hours?
Will Facebook show the ATT prompt and provide device-level data for users that opt in?
What event names will Facebook receive from Branch via the Conversion Bit Schema API?
Does a user have to opt in to ATT via both the Facebook and Instagram apps?
What changes is Facebook making to web campaign measurement?
How do we set up the Facebook SKAN Conversion Bit Schema integration with Branch?
Is Facebook planning to share SKAN conversion values with MMPs?
Is Facebook's maximum of 8 conversion events only for web campaigns, or also for SKAdNetwork?
We're trying to import our conversion schema for a new Facebook app, but the option is not available in Facebook
We get a connection error when entering our Branch conversion schema URL on the Facebook dashboard
I don't see the Facebook conversion value schema endpoint in my Branch dashboard. Why not?
Snap & iOS 14
What are Snap's plans for iOS 14 changes?
Will I need to change my campaign setup to maximize my performance on Snap?
What can I do today to prepare my Snap campaigns as I await more tactical campaign updates?
Will Snap show the ATT prompt and provide device-level data for users that opt in?
What event names will Snap receive from Branch via the Conversion Bit Schema API?
Why does Snap recommend not updating SKAdNetwork conversion-values after 24 hours?
Apple Search Ads & iOS 14
When will the Branch SDK be updated to use the new AdServices API for Apple Search Ads?
How will Apple Search Ads work on iOS 14? Will they use SKAdNetwork?
Will Branch still show keyword-level breakdowns of Apple Search Ads data?
Other Networks & iOS 14
What are Twitter's plans for iOS 14 changes?
Will Twitter show the ATT prompt and provide device-level data for users that opt in?
What are TikTok’s plans for iOS 14 changes?
What are Pinterest’s plans for iOS 14 changes?
Can ad networks still target ad campaigns using identifiers such as phone numbers, emails, names, etc.?
Other Troubleshooting
Troubleshooting steps for deep links on iOS 14
Android 12 FAQs
Android 12 FAQs
How to Continue Accessing GAID
Will the GAID changes impact our attribution on Branch?
Branch Links are always taking me to the Google Play Store on Android 12
Debugging Android App Links
Updates & Announcements
Updates & Announcements
Dispatch: Adobe Analytics Data Connector Deprecation
Dispatch: Facebook Deprecating Advanced Mobile Measurement (AMM) Program
Dispatch: Google iOS 14 Update
Dispatch: Facebook iOS 14 Update
Feature: NativeLink™ Deferred Deep Linking
Dispatch: New Cost, Cohort, & Query API Functionality
Feature: Scheduled Log Exports API
Branch University & Branch Dashboard Single Sign On
Dispatch: Support for New AASA Format
Fraud
Click and Impression Abuse Thresholds
Ads
Ads FAQs
Ads (non-SANs) FAQs
Reset My Ad Partner's Settings
Does re-authenticating an Ad Partner disrupt/break the existing campaigns?
Clicking on an Ad Link with macros/parameters (like {campaign}) redirects to a Branch error page
How can we add more macros to Ad Links?
Why are the ads macros/parameters not visible in the dashboard?
How do I sign up as a Branch partner to run campaigns for my Advertisers.
TUNE
TUNE Migration Guide
Data Privacy
Data Privacy FAQs
Is Branch HIPAA Compliant?
Branch University
Branch University FAQs
APIs FAQs
Suggest Edits
Daily Exports FAQs
Updated over 4 years ago