iPad Redirects to Website

When clicking on a Branch link from an iPad, users are being redirected to the website and not the App Store. With the release of OS 13+, the iPad is now reporting as a desktop because Apple is sending the user agent as macOS. You can do one of two things to resolve the issue:

  1. Set an $ipad_url on the link-level
  2. Or, set the iPad fallback in the Advanced Mobile Redirects section of link settings in the Branch dashboard to the iTunes link for your app.

Did this page help you?
Filters