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Quick Links FAQs
Is there a way to split clicks and events for a link between a direct click and a QR code scan?
Troubleshoot Deep Links FAQs
Ad Links FAQs
- Can we create a QR Code for Ad Links?
- Why am I seeing an error 'The link is not formatted properly' when trying to click on an Ad link?
Web Only Links FAQs
- [iOS] Web Only Link opens the App instead of Web
- [Android] Web Only Link opens the App instead of Web
iOS Links FAQs
- Safari error: "Safari cannot open this page because address is invalid"
NativeLink™ FAQs
- Will NativeLink show for users with the app installed?
- Will NativeLink override my existing Branch Deepviews?

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Ads Reporting FAQs
Cohort Analytics FAQs
- In Cohorts, why is the number of "users" not the same as "Day 0"? Shouldn't those numbers be equal because every user opens the app when they first install it?

Ads SANs

Ads SANs FAQs
- How can I prevent sending specific events to Self-Attributing Networks like Facebook and Google?
- How do I set up impression tracking?
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Facebook Ads Advanced Options
SAN Deferred Deep Linking FAQs
Apple Search Ads FAQs
- Why does CAMPAIGN or CAMPAIGN ID for Apple Search Ads in Branch Show "CampaignName" and "1234567890"?
Google Ads FAQs
Twitter Ads
- "Multiple Provider Ids" error trying to use Twitter as an Ad partner

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Journeys FAQs
Google PageSpeed Insights & SEO FAQs
- Reducing Cumulative Layout Shift (CLS)
- Do Branch Journeys get flagged by Google as a poor CX and hurt SEO?
Customize Journeys FAQs
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Referring Link Data FAQs
- Is there a way to preserve or discard referring link data?
Journeys Analytics FAQs
- Is there a way where I can view the analytics of Journeys created through Web SDK?
Troubleshoot Journeys FAQs

Dashboard FAQs

Dashboard FAQs
Configure Link Behaviors for Redirects and Link Domain FAQs
Attribution Windows FAQs
- What is the time range for deep link duration/match duration?
- Can I get link-level Attribution Windows in minutes?
Deepviews FAQs

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Troubleshoot and Test Email
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- How can I send additional data to my ESP?
Email Use Cases

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- What is the retry logic for webhooks?
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- How do I pass Segment Anonymous ID in React Native when configuring Segment Export?

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- Why is my link is showing the same campaign name although I am sending dynamic values via query parameters.
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Why can't my Ad Partner access the dashboard?

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- Value can not be null error in Xamarin SDK

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APIs FAQs
Daily Exports FAQs
- I am setting the Identity ID through the SDK code. How can I view it on the Dashboard?
- AAIDs in invalid format in exports
Custom Exports FAQs
- Why do I receive an error creating Custom Exports while trying to run a custom export from a Test environment app?

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iOS 14 FAQs

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Android 12 FAQs

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Click and Impression Abuse Thresholds

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Why are the ads macros/parameters not visible in the dashboard?
How do I sign up as a Branch partner to run campaigns for my Advertisers.

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TUNE Migration Guide

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Suggest Edits

What is the retry logic for webhooks?

Updated 4 months ago

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