FAQs

Branch University
Submit a Ticket
Branch Dashboard

Using Branch
Partners Portal
Developers Hub
FAQs

HomeGuidesRecipesAPI ReferenceReferenceChangelogDiscussionsPage Not FoundSearch{{ state.current().meta.title }}API Logs

Get Started

Get Started With FAQs

Attribution & Methodology

Attribution & Methodology FAQs
Branch Attribution Logic & Settings FAQs

Create Branch Links

Create Branch Links FAQs
Quick Links FAQs
Troubleshoot Deep Links FAQs
Ad Links FAQs
- Why am I seeing an error 'The link is not formatted properly' when trying to click on an Ad link?

Universal Ads Reporting FAQs

Universal Ads Reporting FAQs
Cohort Analytics FAQs
- In Cohorts, why is the number of "users" not the same as "Day 0"? Shouldn't those numbers be equal because every user opens the app when they first install it?

Universal Ads SANs

Universal Ads SANs FAQs
- How does changing my URL affect my Quality Score in Google Ads?
- How can I prevent sending specific events to Self-Attributing Networks like Facebook and Google?
Facebook Ads FAQs
Facebook Ads Advanced Options
SAN Deferred Deep Linking FAQs
Apple Search Ads FAQs
- Why does CAMPAIGN or CAMPAIGN ID for Apple Search Ads in Branch Show "CampaignName" and "1234567890"?

Journeys FAQs

Journeys FAQs
Customize Journeys FAQs
Schedule Journeys FAQs
Referring Link Data FAQs
- Is there a way to preserve or discard referring link data?
Journeys Analytics FAQs
- Is there a way where I can view the analytics of Journeys created through Web SDK?
Troubleshoot Journeys FAQs

Dashboard Configuration FAQs

Dashboard Configuration FAQs
Configure Link Behaviors for Redirects and Link Domain FAQs
Attribution Windows FAQs
- What is the time range for deep link duration/match duration?
- Can I get link-level Attribution Windows in minutes?
Desktop SMS & Text Me the App FAQs
Deepviews FAQs

Universal Email FAQs

Universal Email FAQs
Troubleshoot and Test Universal Email
Universal Email Partner FAQs
- How can I request a new Universal Email partner?
- How can I send additional data to my ESP?
Universal Email Use Cases

Data Feeds

Data Feeds FAQs
Webhooks FAQs
- Why is my webhook not firing?

Tools

Tools FAQs
Liveview FAQs
- Why is my link is showing the same campaign name although I am sending dynamic values via query parameters.
- Why am I able to see revenue data on Liveview but it does not show up on the analytics page?

Account Settings FAQs

Account Settings FAQs
SSO FAQs
Account and Profile Settings FAQs
- Why am I not able to see my App on the Dashboard?
- Is there a limit on the number of Apps a user can create?

MANAGE USERS & PERMISSIONS

Manage Users & Permissions FAQs
Manage Agency Access FAQs
- How can I manage individual agency users access levels?
Why can't my Ad Partner access the dashboard?

Billing

Billing FAQs

SDK FAQs

SDK FAQs
- Does deep linking work for the app using the latest version of the Branch SDK and TUNE domain link?
Web SDK FAQs
- Does the Web SDK script run in an iframe?
iOS SDK FAQs
- iOS Redirect is Not Working and I Have Universal Links Enabled
- Email deep links work on Android but do not open the app directly on iOS.
Android SDK FAQs
Xamarin SDK FAQs
- Value can not be null error in Xamarin SDK

APIs FAQs

APIs FAQs
Daily Exports FAQs
- I am setting the Identity ID through the SDK code. How can I view it on the Dashboard?

iOS 14 FAQs

iOS 14 FAQs
Branch iOS 14 SDK FAQs
Troubleshoot SKAdNetwork Mobile Integration
SKAdNetwork FAQs
Facebook & iOS 14 FAQs
iOS 14 & Deep Links
- Troubleshoot Deep Links on iOS 14
- Can I still track conversions through Quick Links with iOS 14?

Universal Ads

Reset My Ad Partner's Settings
Does re-authenticating an Ad Partner disrupt/break the existing campaigns?

Data Privacy

Data Privacy FAQs
- Is Branch HIPAA Compliant?

Get Started

Get Started With FAQs

Attribution & Methodology

Attribution & Methodology FAQs
Branch Attribution Logic & Settings FAQs

Create Branch Links

Create Branch Links FAQs
Quick Links FAQs
Troubleshoot Deep Links FAQs
Ad Links FAQs
- Why am I seeing an error 'The link is not formatted properly' when trying to click on an Ad link?

Universal Ads Reporting FAQs

Universal Ads Reporting FAQs
Cohort Analytics FAQs
- In Cohorts, why is the number of "users" not the same as "Day 0"? Shouldn't those numbers be equal because every user opens the app when they first install it?

Universal Ads SANs

Universal Ads SANs FAQs
- How does changing my URL affect my Quality Score in Google Ads?
- How can I prevent sending specific events to Self-Attributing Networks like Facebook and Google?
Facebook Ads FAQs
Facebook Ads Advanced Options
SAN Deferred Deep Linking FAQs
Apple Search Ads FAQs
- Why does CAMPAIGN or CAMPAIGN ID for Apple Search Ads in Branch Show "CampaignName" and "1234567890"?

Journeys FAQs

Journeys FAQs
Customize Journeys FAQs
Schedule Journeys FAQs
Referring Link Data FAQs
- Is there a way to preserve or discard referring link data?
Journeys Analytics FAQs
- Is there a way where I can view the analytics of Journeys created through Web SDK?
Troubleshoot Journeys FAQs

Dashboard Configuration FAQs

Dashboard Configuration FAQs
Configure Link Behaviors for Redirects and Link Domain FAQs
Attribution Windows FAQs
- What is the time range for deep link duration/match duration?
- Can I get link-level Attribution Windows in minutes?
Desktop SMS & Text Me the App FAQs
Deepviews FAQs

Universal Email FAQs

Universal Email FAQs
Troubleshoot and Test Universal Email
Universal Email Partner FAQs
- How can I request a new Universal Email partner?
- How can I send additional data to my ESP?
Universal Email Use Cases

Data Feeds

Data Feeds FAQs
Webhooks FAQs
- Why is my webhook not firing?

Tools

Tools FAQs
Liveview FAQs
- Why is my link is showing the same campaign name although I am sending dynamic values via query parameters.
- Why am I able to see revenue data on Liveview but it does not show up on the analytics page?

Account Settings FAQs

Account Settings FAQs
SSO FAQs
Account and Profile Settings FAQs
- Why am I not able to see my App on the Dashboard?
- Is there a limit on the number of Apps a user can create?

MANAGE USERS & PERMISSIONS

Manage Users & Permissions FAQs
Manage Agency Access FAQs
- How can I manage individual agency users access levels?
Why can't my Ad Partner access the dashboard?

Billing

Billing FAQs

SDK FAQs

SDK FAQs
- Does deep linking work for the app using the latest version of the Branch SDK and TUNE domain link?
Web SDK FAQs
- Does the Web SDK script run in an iframe?
iOS SDK FAQs
- iOS Redirect is Not Working and I Have Universal Links Enabled
- Email deep links work on Android but do not open the app directly on iOS.
Android SDK FAQs
Xamarin SDK FAQs
- Value can not be null error in Xamarin SDK

APIs FAQs

APIs FAQs
Daily Exports FAQs
- I am setting the Identity ID through the SDK code. How can I view it on the Dashboard?

iOS 14 FAQs

iOS 14 FAQs
Branch iOS 14 SDK FAQs
Troubleshoot SKAdNetwork Mobile Integration
SKAdNetwork FAQs
Facebook & iOS 14 FAQs
iOS 14 & Deep Links
- Troubleshoot Deep Links on iOS 14
- Can I still track conversions through Quick Links with iOS 14?

Universal Ads

Reset My Ad Partner's Settings
Does re-authenticating an Ad Partner disrupt/break the existing campaigns?

Data Privacy

Data Privacy FAQs
- Is Branch HIPAA Compliant?

Only admins can see thisEnable it for everyone

Can I change my app icon?

You can upload a new icon in the Social Media Preview section.

Updated 5 months ago

Can I change my app icon?

Suggested Edits are limited on API Reference Pages

You can only suggest edits to Markdown body content, but not to the API spec.

We’re currently having some issues with our infrastructure. Please check back soon to see if this has been resolved. Learn more