Jump to Content
FAQs
HomeGuides
Submit a TicketBranch DashboardBranch UniversityLog InFAQs
Submit a TicketBranch DashboardBranch UniversityLog In

Get Started

  • Get Started With FAQs

Attribution & Methodology

  • Attribution & Methodology FAQs
  • Branch Attribution Logic & Settings FAQs
    • How does Limit Ad Tracking impact Branch attribution?
    • When a user clicks a web-only email link on iOS and they get directed into the app before getting kicked out to web, does Branch still count an app OPEN?
    • Can Branch track impressions on Desktop?
    • Can I track User data location through Branch?

Create Branch Links

  • Branch Links FAQs
  • Quick Links FAQs
    • Why are some Quick Link thumbnails not shown in WhatsApp?
    • Can we see the stats for links created using the API or SDK on the dashboard?
    • Can we create a Branch Link just for deep linking and not attribute any conversions to it?
    • The Quick Links created aren't showing up in search on the dashboard
    • Quick Link redirection is not working as expected
    • How can I create a Quick Link for Snapchat?
    • Does a Branch generated QR code have an expiration date?
    • Why do I have to click on 'Load More' to find my link when searching Quick Links?
    • Are the number of 'Opens' included in the number of 'Installs' reported on Branch Dashboard?
    • I'm not given the popup on iOS to open my app via URI scheme anymore, why?
    • Why isn't the geo-specific fallback not working?
    • Can updating the Social Media Descriptors affect an apps ranking in app store searches?
    • Does Branch Over-write UTM parameters if they are already detected in a link?
    • How long does it take for new images to appear on social media preview once updated?
    • Why am I unable to find my link in the Quick Links Section?
    • How are Quick Links different from Ad Links?
  • Is there a way to split clicks and events for a link between a direct click and a QR code scan?
  • Troubleshoot Deep Links FAQs
    • Can I Deep Link from another app into my app?
    • Deep links do not open the app
    • Viewing deep link data
    • View deep link stats
    • Deep links in China
    • Branch links in Snapchat Stories iOS
    • Error during link creation - URL doesn't pass security tests
    • Why can't access_token and auth_token be used as query parameters for long links?
  • Ad Links FAQs
    • Can we create a QR Code for Ad Links?
    • Why am I seeing an error 'The link is not formatted properly' when trying to click on an Ad link?
  • Web Only Links FAQs
    • [iOS] Web Only Link opens the App instead of Web
    • [Android] Web Only Link opens the App instead of Web
  • iOS Links FAQs
    • Safari error: "Safari cannot open this page because address is invalid"
  • NativeLink™ FAQs
    • Will NativeLink show for users with the app installed?
    • Will NativeLink override my existing Branch Deepviews?

Universal Ads Reporting FAQs

  • Universal Ads Reporting FAQs
    • What does this "deeplink_no_attribution=true" mean? Should we change it to false for attribution to work?
    • Most sites would refer to Day 0 as the day the person installed the app - wouldn't it be 100%? Can you tell me what you mean by Day 0 and Day 1?
    • Unable to view clicks and other stats for links created through the API
    • Where is the Complete List of Country Names and Country Code Values?
    • Are my Ad Campaign installs only driven by clicks?
    • How to pull postback logs from Branch Dashboard
  • Cohort Analytics FAQs
    • In Cohorts, why is the number of "users" not the same as "Day 0"? Shouldn't those numbers be equal because every user opens the app when they first install it?

Universal Ads SANs

  • Universal Ads SANs FAQs
    • How can I prevent sending specific events to Self-Attributing Networks like Facebook and Google?
    • How do I set up impression tracking?
  • Facebook Ads FAQs
    • What is Facebook MMP?
    • How does Branch attribute events to Facebook ads?
    • Do I need the Facebook SDK in order for Branch to attribute installs, opens and other events back to Facebook?
    • How can I use deep links in Facebook ads?
    • How can I attribute conversion events to Facebook ads?
    • What are the permissions you ask for as part of the onboarding process, and why?
    • What is each piece of information needed during the onboarding process, and why?
    • I can't see the ad account I want to use at all
    • Does Branch provide view-through (impression) attribution for Facebook?
    • I think I previously had Facebook enabled...
    • What happens to campaigns in which I'm using deep links?
    • Do I need to remove deep links from my Facebook ads.
    • Does this new Facebook MMP functionality cover web campaigns?
    • Can I get Facebook data out?
    • The data on Facebook and the data on Branch does not line up!
    • How can I change the authentication user id for Facebook/Google Ads integration on Branch?
    • When I change a campaign name on Facebook, will that apply on Branch dashboard immediately or when an engagement on the ad starts?
  • Facebook Ads Advanced Options
    • Facebook MMP event options
    • Track installs with Facebook
    • Track reinstalls and opens with Facebook
    • Track other conversion events with Facebook
    • Track custom events with Facebook
    • Migrating from the existing Facebook integration to MMP
    • Sources of Discrepancies between Facebook and Branch
    • Attribution Windows and Facebook
    • Timezones and Facebook
    • Issue with iOS 10+ and Limit Ad Tracking
    • We are recording Android and iOS installs why don't I see any installs attributed to ad-partners like Facebook and Google?
    • Facebook campaigns attributing to deep links
    • Installs Counted as Reinstalls, Opens on Branch
    • Don't Use `setDebug` with Facebook
    • Renaming campaigns, ad sets, and ads
    • Discrepancies with Impressions and Clicks with Facebook
    • Discrepancies with Installs, Opens and Conversion Events with Facebook
    • How do I configure Deep Linking on Instagram Bio Page?
  • SAN Deferred Deep Linking FAQs
    • Will my app get back Branch deep link data?
    • Do I need to update my app for SAN Deferred Deep Linking?
    • Will I get any ad data from SANs, including impressions?
    • If there are multiple recent clicks, such as a Google click then a click on an email, which deep link data will I receive in app?
    • What if I want data for reinstalls or opens?
  • Apple Search Ads FAQs
    • Why does CAMPAIGN or CAMPAIGN ID for Apple Search Ads in Branch Show "CampaignName" and "1234567890"?
  • Google Ads FAQs
    • Unable to see Google Ad Set and Ad Set ID in Analytics
    • Why do Google Ads get Disapproved for destination mismatch - Using Branch Links?
    • Will adding custom parameter ~customer_ad_set_name or ~customer_ad_name to the Branch Ad Link result in including the ad group name in Branch Dashboard?
  • Twitter Ads
    • "Multiple Provider Ids" error trying to use Twitter as an Ad partner

Journeys FAQs

  • Journeys FAQs
  • Google PageSpeed Insights & SEO FAQs
    • Reducing Cumulative Layout Shift (CLS)
    • Do Branch Journeys get flagged by Google as a poor CX and hurt SEO?
  • Customize Journeys FAQs
    • Can I add a 2 lines of text to my Journeys?
    • Can I use a custom font for Journeys?
    • Can I localize the text of my Journeys?
    • Can I prevent a Journey from showing with Javascript?
    • Can we close a Journey Programmatically?
    • Can I trigger a Journey to show?
    • Is there a way to disable Journeys animations?
    • Is there a way to set up a listener function to listen to events?
    • What are the limitations to has_app?
    • Force a Journey to auto-open the app for users that have it installed
    • Can I pass link data to my Journey banner, so that when the app opens using the journey banner, the SDK can read that data?
  • Schedule Journeys FAQs
    • When does a Journey become active or stopped?
    • How do I set an end date for a Journey with a recurring schedule?
    • How do I set a delay time for Journey banner to be displayed?
  • Referring Link Data FAQs
    • Is there a way to preserve or discard referring link data?
  • Journeys Analytics FAQs
    • Is there a way where I can view the analytics of Journeys created through Web SDK?
  • Troubleshoot Journeys FAQs
    • The "Has the app" installed filter is not working in test mode
    • I am using the Journeys filter for metadata but it is not working on my web page. Metadata is set as "abc":123
    • Journey Still Shows "Get" After App Install

Dashboard FAQs

  • Dashboard FAQs
  • Configure Link Behaviors for Redirects and Link Domain FAQs
    • Why are Branch deep links redirecting to Desktop Fallbacks on iPad?
    • Can I have multiple custom domains for 1 app?
    • When the link is clicked from Chrome/Gmail, it redirects to fallback_url even when the app is already installed.
    • How do Branch links handle redirecting users into the App Store or Google Play store?
    • iPad Redirects to Website
    • When configuring my redirects I cannot find my app from the list of apps, what do I do?
  • Attribution Windows FAQs
    • What is the time range for deep link duration/match duration?
    • Can I get link-level Attribution Windows in minutes?
  • Deepviews FAQs
    • Can I change my app icon?
    • Can I change my app icon that appears in social media posts?
    • Can I edit a Deepview template?
    • Can I add Javascript to my custom Deepview template?
    • Can I customize the favicon of the deepview domain?

Universal Email FAQs

  • Universal Email FAQs
  • Troubleshoot and Test Universal Email
    • When I add CNAME all my links redirect to https://branch.io.
    • What do the Universal Email validation errors/warnings mean and how can I fix them?
    • Why is there an additional Safelink redirect on top of my Click Tracking Domain?
  • Universal Email Partner FAQs
    • How can I request a new Universal Email partner?
    • How can I send additional data to my ESP?
  • Universal Email Use Cases

Data Feeds

  • Data Feeds FAQs
  • Webhooks FAQs
    • Why is my webhook not firing?
    • What is the retry logic for webhooks?
  • Segment FAQs
    • How do I pass Segment Anonymous ID in React Native when configuring Segment Export?

Tools

  • Tools FAQs
  • Liveview FAQs
    • Why is my link is showing the same campaign name although I am sending dynamic values via query parameters.
    • Why am I able to see revenue data on Liveview but it does not show up on the analytics page?

Account Settings FAQs

  • Account Settings FAQs
  • SSO FAQs
    • Is there a fallback option to sign in to the dashboard when SSO is enabled?
    • Does Branch support just-in-time or SCIM account provisioning?
    • How much does SSO cost?
  • Account and Profile Settings FAQs
    • Why am I not able to see my App on the Dashboard?
    • Is there a limit on the number of Apps a user can create?
    • How do I find my Branch App ID?
    • Why can't I log into the Branch Dashboard?

MANAGE USERS & PERMISSIONS

  • Manage Users & Permissions FAQs
  • Manage Agency Access FAQs
    • How can I manage individual agency users access levels?
    • Grant Agency Access to Permissions to Export Data
    • Why can't I see User Management buttons on the team management page?
    • Do Agency Users have access to Organic Data
  • Why can't my Ad Partner access the dashboard?

Billing

  • Billing FAQs
    • What happens if I sign up partway through the month?
    • What happens if my credit card is not accepted (Error 322)?
    • When will I be billed?
    • What payment methods are accepted?

SDK FAQs

  • SDK FAQs
    • Test the Branch iOS / Android / Web SDK
    • Does deep linking work for the app using the latest version of the Branch SDK and TUNE domain link?
  • Web SDK FAQs
    • Does the Web SDK script run in an iframe?
    • How can I integrate the Web SDK in a Wordpress website?
  • iOS SDK FAQs
    • iOS Redirect is Not Working and I Have Universal Links Enabled
    • Email deep links work on Android but do not open the app directly on iOS.
    • What is the minimum SDK version required to get ATT opt-in and opt-out data
    • When is the AASA File fetched once we update the AASA file?
  • Android SDK FAQs
    • [Android] Why do we recommend initializing the SDK in onStart() versus onCreate() in Android?
    • [Android] App does not open directly, gives an option to choose between browser and app
    • Android app crashes when opening from a Branch Link
    • How do I know if my Android app links are configured properly?
    • Android app calls Branch multiple times when resuming
    • Google Play removed the app from the store Your app is uploading users’ installed package information to https://api.branch.io/v1/applist without a prominent disclosure.
    • Android App Not Opening Troubleshooting Guide
    • Charles Proxy & Android Phones
    • How to stop collecting the SSAID (android_id)?
  • Xamarin SDK FAQs
    • Value can not be null error in Xamarin SDK

APIs FAQs

  • APIs FAQs
  • Daily Exports FAQs
    • I am setting the Identity ID through the SDK code. How can I view it on the Dashboard?
    • AAIDs in invalid format in exports
  • Custom Exports FAQs
    • Why do I receive an error creating Custom Exports while trying to run a custom export from a Test environment app?

iOS 14 FAQs

  • iOS 14 FAQs

Android 12 FAQs

  • Android 12 FAQs
    • How to Continue Accessing GAID
    • Will the GAID changes impact our attribution on Branch?
    • Branch Links are always taking me to the Google Play Store on Android 12
    • Debugging Android App Links

Updates & Announcements

  • Updates & Announcements
    • Dispatch: Adobe Analytics Data Connector Deprecation
    • Dispatch: Facebook Deprecating Advanced Mobile Measurement (AMM) Program
    • Dispatch: Google iOS 14 Update
    • Dispatch: Facebook iOS 14 Update
    • Feature: NativeLink™ Deferred Deep Linking
    • Dispatch: New Cost, Cohort, & Query API Functionality
    • Dispatch: Ad Networks Support for Cost on Links
    • Feature: Scheduled Log Exports API
    • Branch University & Branch Dashboard Single Sign On
    • Dispatch: Support for New AASA Format

Fraud

  • Click and Impression Abuse Thresholds

Universal Ads

  • Universal Ads FAQs
  • Universal Ads (non-SANs) FAQs
    • Reset My Ad Partner's Settings
    • Does re-authenticating an Ad Partner disrupt/break the existing campaigns?
    • Clicking on an Ad Link with macros/parameters (like {campaign}) redirects to a Branch error page
    • How can we add more macros to Ad Links?
  • Why are the ads macros/parameters not visible in the dashboard?
  • How do I sign up as a Branch partner to run campaigns for my Advertisers.

Data Privacy

  • Data Privacy FAQs
    • Is Branch HIPAA Compliant?

Branch University

  • Branch University FAQs

I think I previously had Facebook enabled...

Suggest Edits

...but now when I navigate to Facebook within the Ads Management portal, I just see "Connect with Facebook". What gives?

We've hidden the old Facebook setup flow. Please choose "Connect with Facebook" and follow the guide to set up the integration with Facebook MMP.

Updated over 2 years ago


Can't find what you're looking for?
contact us
Contact Us
Send us a note and we'll get back to you as soon as we can.
contact us
Ask the Community
Find our developers and the Branch community on Stack Overflow.

contact us
System Status
Branch
language selector
English
English 中文 한국어
Branch provides the leading mobile linking platform, with solutions that unify user experience and measurement across different devices, platforms, and channels.
Privacy Terms GDPR Opt-Out Discovery Policies
  • Quick Links
    • Security
    • Pricing
    • Contact Sales
    • Mobile Growth
  • Company
    • About Branch
    • Customers
    • Partner Program
    • Careers
    • Press
    • Contact
  • Resources
    • Documentation
    • SDK Integration
    • API Reference
    • Integrations
    • Support
    • Status
    • Cookie Consent
Twitter Facebook LinkedIn SoundCloud
©2019 Branch Metrics. All rights reserved.