The Billing tab is where you can see your payment information and make changes if you need to.
The Payment information module appears for self-serve accounts. Enterprise accounts don't see it.
Payment information
Use the Payment information module to see the payment card associated with your account. To change it, you need Edit access to App-level Settings and Sensitive Data.
Follow these steps to change your payment card:
- In the Payment information module, select Update.
- Enter your new card details in the Update card dialog.
- Submit the form.
FAQ
What happens if my credit card is not accepted (Error 322)?
If the system provides an Error 322 when entering your credit card, follow these troubleshooting steps:
- Verify the billing address matches the billing address on your credit card statement
- Verify that there aren’t too many sales/authorizations on your card in a short period of time
- For international customers, verify your credit card has permission to accept US charges
- Verify your credit card is not a prepaid card
If you continue to experience issues, please contact your financial institution for further assistance. If there’s any action and/or transaction Branch can help with, contact our support team at billing@branch.io.
What payment methods are accepted?
For online subscriptions, we only accept credit cards. Please ensure your credit card meets the following criteria:
- Credit card must be a revolving account with a line of credit
- The billing address entered matches the billing address in your credit card statement
- For international customers, make sure the credit card accepts foreign transactions
Once your payment and billing information has been entered, no further action is required to pay off your monthly invoice.