Add New Payment Method

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App vs. Org Level - Update Payment Information

For accounts that only have separate individual apps not tied to a single organization, you can update payment information directly at the app level.

For accounts that have a single organization that controls several individual apps, you must update payment information at the organization level.

If you do not see the Add Payment button, please confirm that you are on the right Branch Dashboard as well as have the correct permissions.

To add a new payment method:

1. Go to Account Settings on the navigation menu.
2. Navigate to the Billing tab.
3. Click New Payment Method.
4. Complete the fields for adding a new credit card to your account, and click Save.

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Payment Prompts

You will also be prompted to input a payment method if any of the following scenarios occur:

• Your account was on a trial and that trial has expired.
• Your account is reaching your MAU usage limits.
• Your default payment method has been declined.
• Your account is on an Enterprise plan and has delinquent payments.

Change Default Payment Method

To change your default payment method:

1. Go to Account Settings on the navigation menu.
2. Navigate to the Billing tab.
3. Click the three dots button next to the payment method you want to make the default.
4. Click Set as Default and click Yes to verify.

Delete Payment Method

To delete a payment method:

1. Go to Account Settings on the navigation menu.
2. Navigate to the Billing tab.
3. Click the three dots button next to the payment method you want to delete.
4. Click Delete Card and click *Yes, Delete** to verify.

Billing FAQs

What happens if my credit card is not accepted (Error 322)?

If the system provides an Error 322 when entering your credit card, follow these troubleshooting steps:

1. Verify the billing address matches the billing address on your credit card statement
2. Verify that there aren’t too many sales/authorizations on your card in a short period of time
3. For international customers, verify your credit card has permission to accept US charges
4. Verify your credit card is not a prepaid card

If you continue to experience issues, please contact your financial institution for further assistance. If there’s any action and/or transaction Branch can help with, contact our support team at [email protected].

What payment methods do you accept?

For online subscriptions, we only accept credit cards. Please ensure your credit card meets the following criteria:

1. Credit card must be a revolving account with a line of credit
2. The billing address entered matches the billing address in your credit card statement
3. For international customers, make sure the credit card accepts foreign transactions.

Once your payment and billing information has been entered, no further action is required to pay off your monthly invoice.