The best way to contact Branch's Technical Support team is through our Web form.

If you have questions on Billing, you can reach us at [email protected]

Our Response Time SLAs are defined by your Pricing Plan and Tier and are subject to change. Please find the current SLAs below.

• Please include your Branch App ID with your support ticket, you can find your App Id from the Branch Dashboard by navigating to Account Settings > About your App.

• Including steps to reproduce the issue, error messages and any screenshots whenever applicable, will help us expedite our Investigation.

• If you are an Ad Partner or an Agency reaching out to us about a specific campaign, please provide us with the tracking link and details about the campaign/customer app.

• If the issue is related to your app code, please send us code snippets whenever applicable.

• Whenever reporting a new issue, please consider starting a new email thread, using an old email thread for a different ticket could delay response.

• You can reply to the auto-response that you receive whenever a new ticket is created to add additional information to the ticket.