Agency admins have the ability to add other users to their agency. To complete the steps below, be sure you're in the agency record, not the app.
Add new agency users to your team
Agency users
Agency users are managed by agencies. Agencies themselves add members within their view. Make sure you are in your Agency account in Branch, not the client's Branch app account.
In Branch, navigate to the Account Settings page, and select the Team tab.
Select the Add Agency Team Member button.
Complete the following fields:
Email Address
First Name
Last Name
Select the Access Level you wish to grant the user; your options are:
Agency Admin - This grants full access to the Account Settings tab, including the ability to add, edit, and remove agency team members.
Agency Team Member - Read-only access on the Account Settings tab.
Select Invite when you're done.
Disabled Functionality
Any restricted functionality — either due to default Agency restrictions or selected access levels — in Branch will be (1) grayed out, (2) not selectable, (3) include a pop-up modal informing the user about restricted access. See more about default agency restrictions.
Manage agency users
Modify permissions of an existing team member
To modify an existing agency team member:
On the Account Settings page, on the Agencies tab, find the team member you want to modify and select the
...button in the Actions column for that user.Select Edit to modify the agency team member.
Select Save when you're done.
Warning
To change the email address associated with an existing agency team member, please contact Support.
Resend invitation to join
To resend the invitation to join the account:
On the Account Settings page, on the Agencies tab, find the team member you want to resend the invite to.
Select the
...and select Resend Invite.
Delete team member
On the Account Settings page, on the Agencies tab, find the team member you want to delete.
Select the
...Select Delete.
In the Are you sure you want to delete? modal, select Yes, Delete.
Request additional permissions
As a non-Admin user, you may not be able to access/use certain sections of Branch. If you'd like more access, please contact your Agency Admin user on the account to ask for more permissions.