Liveview

  • Updated on Dec 4, 2025
  • Published on Feb 11, 2025
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Supported objects

Liveview enables you to debug the following objects:

  1. Events

  2. Webhook records

Events and Webhook records allow advanced filtering on a number of dimensions, including per-event and per-device dimensions not surfaced elsewhere on the Dashboard. Access to this data is determined by the Sensitive Data access level.

Getting started

1. Choose an object

Choose among the supported objects using the tabs at the top of the screen.

2. Choose event type

If you are viewing Events, then be sure to choose the appropriate event type from the dropdown, e.g. commerce event.

3. Add advanced filters (optional)

Add advanced filters. Some of the most useful include name (e.g. PURCHASE), feature, channel, campaign, and device identifiers like IDFA.

What does it mean if the OS is "Robots" in Liveview reports?

This means that one of these conditions are true:

  1. The link clicks are not from a true iOS, Android, or other platform user agent

  2. The link clicks are from a bot like a Google scraper

4. Viewing Webhook Records

To see the webhook request and response for debugging, you can use the webhook records tab. This allows you to see what information is getting sent and whether it was successful (200 status code) or not (400 or 500 status code)

If you are trying to view Webhook Records going to a Data Integration

You will need to filter by webhook_partner_key and specify the value in the format di_partner_name. For example, Adobe Analytics Processing Rules is di_adobe_analytics_pr, Mixpanel is di_mixpanel, etc... If you don't add this filter the webhook records for those DIs will not show.

FAQs

Why is my link showing the same campaign name even though I’m sending dynamic values via query parameters?

We do not allow you to override default values set for analytics parameters ('~channel', '~tags','~campaign', '~feature') at the link level via query parameters. This is done to prevent spam.

Why am I able to see revenue data on Liveview but not on the analytics page?

Revenue data will only populate for PURCHASE events. The event must be a standard Branch Commerce Event with the type PURCHASE, as outlined in the Commerce table in this section.

If you use a different type of event other than a PURCHASE event, you will only see the data in Liveview, and the same data will not populate the Dashboard.

For more information, please refer to our documentation on Tracking Commerce, Content, Lifecycle and Custom Events.