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Get Started

Get Started With FAQs

Attribution & Methodology

Attribution & Methodology FAQs
Branch Attribution Logic & Settings FAQs

Create Branch Links

Branch Links FAQs
Quick Links FAQs
Is there a way to split clicks and events for a link between a direct click and a QR code scan?
Troubleshoot Deep Links FAQs
Ad Links FAQs
- Can we create a QR Code for Ad Links?
- Why am I seeing an error 'The link is not formatted properly' when trying to click on an Ad link?
Web Only Links FAQs
- [iOS] Web Only Link opens the App instead of Web
- [Android] Web Only Link opens the App instead of Web
iOS Links FAQs
- Safari error: "Safari cannot open this page because address is invalid"

Universal Ads Reporting FAQs

Universal Ads Reporting FAQs
Cohort Analytics FAQs
- In Cohorts, why is the number of "users" not the same as "Day 0"? Shouldn't those numbers be equal because every user opens the app when they first install it?

Universal Ads SANs

Universal Ads SANs FAQs
- How can I prevent sending specific events to Self-Attributing Networks like Facebook and Google?
Facebook Ads FAQs
Facebook Ads Advanced Options
SAN Deferred Deep Linking FAQs
Apple Search Ads FAQs
- Why does CAMPAIGN or CAMPAIGN ID for Apple Search Ads in Branch Show "CampaignName" and "1234567890"?

Journeys FAQs

Journeys FAQs
Customize Journeys FAQs
Schedule Journeys FAQs
Referring Link Data FAQs
- Is there a way to preserve or discard referring link data?
Journeys Analytics FAQs
- Is there a way where I can view the analytics of Journeys created through Web SDK?
Troubleshoot Journeys FAQs

Dashboard FAQs

Dashboard FAQs
Configure Link Behaviors for Redirects and Link Domain FAQs
Attribution Windows FAQs
- What is the time range for deep link duration/match duration?
- Can I get link-level Attribution Windows in minutes?
Desktop SMS & Text Me the App FAQs
Deepviews FAQs

Universal Email FAQs

Universal Email FAQs
Troubleshoot and Test Universal Email
Universal Email Partner FAQs
- How can I request a new Universal Email partner?
- How can I send additional data to my ESP?
Universal Email Use Cases

Data Feeds

Data Feeds FAQs
Webhooks FAQs
- Why is my webhook not firing?

Tools

Tools FAQs
Liveview FAQs
- Why is my link is showing the same campaign name although I am sending dynamic values via query parameters.
- Why am I able to see revenue data on Liveview but it does not show up on the analytics page?

Account Settings FAQs

Account Settings FAQs
SSO FAQs
Account and Profile Settings FAQs
- Why am I not able to see my App on the Dashboard?
- Is there a limit on the number of Apps a user can create?

MANAGE USERS & PERMISSIONS

Manage Users & Permissions FAQs
Manage Agency Access FAQs
- How can I manage individual agency users access levels?
- Grant Agency Access to Permissions to Export Data
Why can't my Ad Partner access the dashboard?

Billing

Billing FAQs

SDK FAQs

SDK FAQs
- Test the Branch iOS / Android / Web SDK
- Does deep linking work for the app using the latest version of the Branch SDK and TUNE domain link?
Web SDK FAQs
- Does the Web SDK script run in an iframe?
iOS SDK FAQs
- iOS Redirect is Not Working and I Have Universal Links Enabled
- Email deep links work on Android but do not open the app directly on iOS.
Android SDK FAQs
Xamarin SDK FAQs
- Value can not be null error in Xamarin SDK

APIs FAQs

APIs FAQs
Daily Exports FAQs
- I am setting the Identity ID through the SDK code. How can I view it on the Dashboard?
Custom Exports FAQs
- Why do I receive an error creating Custom Exports while trying to run a custom export from a Test environment app?

iOS 14 FAQs

iOS 14 FAQs

Universal Ads

Universal Ads FAQs
Universal Ads (non-SANs) FAQs
Why are the ads macros/parameters not visible in the dashboard?

Data Privacy

Data Privacy FAQs
- Is Branch HIPAA Compliant?

Get Started

Get Started With FAQs

Attribution & Methodology

Attribution & Methodology FAQs
Branch Attribution Logic & Settings FAQs

Create Branch Links

Branch Links FAQs
Quick Links FAQs
Is there a way to split clicks and events for a link between a direct click and a QR code scan?
Troubleshoot Deep Links FAQs
Ad Links FAQs
- Can we create a QR Code for Ad Links?
- Why am I seeing an error 'The link is not formatted properly' when trying to click on an Ad link?
Web Only Links FAQs
- [iOS] Web Only Link opens the App instead of Web
- [Android] Web Only Link opens the App instead of Web
iOS Links FAQs
- Safari error: "Safari cannot open this page because address is invalid"

Universal Ads Reporting FAQs

Universal Ads Reporting FAQs
Cohort Analytics FAQs
- In Cohorts, why is the number of "users" not the same as "Day 0"? Shouldn't those numbers be equal because every user opens the app when they first install it?

Universal Ads SANs

Universal Ads SANs FAQs
- How can I prevent sending specific events to Self-Attributing Networks like Facebook and Google?
Facebook Ads FAQs
Facebook Ads Advanced Options
SAN Deferred Deep Linking FAQs
Apple Search Ads FAQs
- Why does CAMPAIGN or CAMPAIGN ID for Apple Search Ads in Branch Show "CampaignName" and "1234567890"?

Journeys FAQs

Journeys FAQs
Customize Journeys FAQs
Schedule Journeys FAQs
Referring Link Data FAQs
- Is there a way to preserve or discard referring link data?
Journeys Analytics FAQs
- Is there a way where I can view the analytics of Journeys created through Web SDK?
Troubleshoot Journeys FAQs

Dashboard FAQs

Dashboard FAQs
Configure Link Behaviors for Redirects and Link Domain FAQs
Attribution Windows FAQs
- What is the time range for deep link duration/match duration?
- Can I get link-level Attribution Windows in minutes?
Desktop SMS & Text Me the App FAQs
Deepviews FAQs

Universal Email FAQs

Universal Email FAQs
Troubleshoot and Test Universal Email
Universal Email Partner FAQs
- How can I request a new Universal Email partner?
- How can I send additional data to my ESP?
Universal Email Use Cases

Data Feeds

Data Feeds FAQs
Webhooks FAQs
- Why is my webhook not firing?

Tools

Tools FAQs
Liveview FAQs
- Why is my link is showing the same campaign name although I am sending dynamic values via query parameters.
- Why am I able to see revenue data on Liveview but it does not show up on the analytics page?

Account Settings FAQs

Account Settings FAQs
SSO FAQs
Account and Profile Settings FAQs
- Why am I not able to see my App on the Dashboard?
- Is there a limit on the number of Apps a user can create?

MANAGE USERS & PERMISSIONS

Manage Users & Permissions FAQs
Manage Agency Access FAQs
- How can I manage individual agency users access levels?
- Grant Agency Access to Permissions to Export Data
Why can't my Ad Partner access the dashboard?

Billing

Billing FAQs

SDK FAQs

SDK FAQs
- Test the Branch iOS / Android / Web SDK
- Does deep linking work for the app using the latest version of the Branch SDK and TUNE domain link?
Web SDK FAQs
- Does the Web SDK script run in an iframe?
iOS SDK FAQs
- iOS Redirect is Not Working and I Have Universal Links Enabled
- Email deep links work on Android but do not open the app directly on iOS.
Android SDK FAQs
Xamarin SDK FAQs
- Value can not be null error in Xamarin SDK

APIs FAQs

APIs FAQs
Daily Exports FAQs
- I am setting the Identity ID through the SDK code. How can I view it on the Dashboard?
Custom Exports FAQs
- Why do I receive an error creating Custom Exports while trying to run a custom export from a Test environment app?

iOS 14 FAQs

iOS 14 FAQs

Universal Ads

Universal Ads FAQs
Universal Ads (non-SANs) FAQs
Why are the ads macros/parameters not visible in the dashboard?

Data Privacy

Data Privacy FAQs
- Is Branch HIPAA Compliant?

Only admins can see thisEnable it for everyone

Why is my webhook not firing?

Check to see if you are in Test Mode with your SDK. If you are in test mode, we will not send a webhook.

Updated 9 months ago

Why is my webhook not firing?

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